Hamilton, Bermuda – 23 July 2025 — Paradise Mobile, Bermuda’s next-generation mobile network operator, has once again set a new benchmark in telecommunications innovation. Today, the company proudly announces the successful deployment of agentic AI across key operational domains, making it one of the first telcos globally to embrace this transformative technology.
Agentic AI represents a groundbreaking evolution in artificial intelligence, designed to operate with advanced autonomy, reasoning and decision-making capabilities. Unlike traditional AI, which relies on pre-programmed logic or static training data, agentic AI evolves its own solutions over time – effectively digital natural selection – getting smarter with each generation. This cutting-edge technology was developed in-house by Paradise Mobile’s software development team, underscoring the company’s commitment to innovation.
Currently in its first version, Paradise Mobile’s agentic AI is already delivering tangible results. The system ensures databases are connected and mapped correctly, enabling employees to ask complex questions and receive accurate, actionable answers in real time. For example, customer service, technical and sales teams can now deeply understand the customer experience and predict user behaviour or issues before they arise. This proactive approach is transforming how Paradise Mobile operates, turning what might be months-long projects into same day results.
‘We are already seeing massive efficiency gains in areas where the technology has been implemented,’ said Vladimir Vracaric, Chief Information Officer at Paradise Mobile. ‘This technology lets us operate leaner, faster and smarter. We expect this to only get better as we continue to roll out additional use cases and safely connect these new AI capabilities to additional systems and processes.’
The AI, affectionately nicknamed ‘Skippy’ by the team, is accessible via internal chat software, allowing employees to consult it as they would a trusted colleague. Skippy is already enabling smarter, faster service by instantly answering customers’ questions, which means they don’t have to wait on hold or be bounced between departments. A public facing version is available to customers via the website and is known as ‘Pari’.
‘In a world where many telcos are still wrestling with siloed systems and delayed data access, our AI-first operating model gives us an undeniable edge,’ added Vracaric. ‘This uniquely Bermudian-born innovation is positioning us miles ahead of the competition. One of the world’s first telcos to go all-in on agentic AI isn’t in Silicon Valley: it’s right here, in Bermuda. That means smarter service, local pride and real-world leadership from a company born where you live.’
Paradise Mobile’s commitment to innovation is deeply rooted in its Bermudian origins. By leveraging agentic AI, the company is not only optimising international roaming experiences and pre-emptively resolving network issues but also reshaping commercial partnerships based on real-time usage patterns and margin potential.
Online media coverage:
https://bernews.com/2025/07/paradise-mobile-launches-agentic-ai/
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